{"schemaVersion":1,"name":"Voice AI Agent Platform Evaluations","url":"https://ai.g2.com/evaluations/categories/voice","methodologyUrl":"https://ai.g2.com/evaluations/categories/voice/methodology","source":{"repository":"https://github.com/bluejay-ai-dev/g2-leaderboard","commit":"a8f9afdc131fa9231f4a9f5d11b4a819f28237db"},"notes":["Values reproduce the published leaderboard at its displayed precision; they are not recalculated from rounded components or hidden sorting values.","Platform score, word error rates, and latency are overall measurements across all industries. Industry results report only task success and call counts; no industry-specific WER or latency is supplied.","The leaderboard uses 80/10/10 task-success/WER/latency weights. The source methodology metric formulas and PDF use 50/25/25. The published values are preserved without reconciling that discrepancy.","Source scorecard citations link to an older LiveKit-versus-PolyAI study and must not be treated as provider-specific evidence for every current leaderboard score."],"providers":[{"name":"Retell","slug":"retell","url":"https://ai.g2.com/evaluations/categories/voice/retell","rank":1,"display":{"platformScore":"81.4","taskSuccessPercent":"85.6","werCleanPercent":"4.7","werDegradedPercent":"37.1","latencyMedianSeconds":"2.15","latencyP95Seconds":"4.47"},"industries":[{"id":"hc","name":"Healthcare","rank":3,"taskSuccessPercent":86.7,"callsPassed":130,"callsGraded":150,"display":{"taskSuccessPercent":"86.7"}},{"id":"legal","name":"Legal","rank":2,"taskSuccessPercent":80,"callsPassed":120,"callsGraded":150,"display":{"taskSuccessPercent":"80.0"}},{"id":"cs","name":"Customer support","rank":3,"taskSuccessPercent":90,"callsPassed":135,"callsGraded":150,"display":{"taskSuccessPercent":"90.0"}}],"platformScore":81.4,"taskSuccessPercent":85.6,"werCleanPercent":4.7,"werDegradedPercent":37.1,"latencyMedianSeconds":2.15,"latencyP95Seconds":4.47},{"name":"ElevenLabs Agents","slug":"elevenlabs-agents","url":"https://ai.g2.com/evaluations/categories/voice/elevenlabs-agents","rank":2,"display":{"platformScore":"80.9","taskSuccessPercent":"81.1","werCleanPercent":"3.7","werDegradedPercent":"38.4","latencyMedianSeconds":"1.15","latencyP95Seconds":"3.32"},"industries":[{"id":"hc","name":"Healthcare","rank":4,"taskSuccessPercent":79.3,"callsPassed":119,"callsGraded":150,"display":{"taskSuccessPercent":"79.3"}},{"id":"legal","name":"Legal","rank":3,"taskSuccessPercent":78.7,"callsPassed":118,"callsGraded":150,"display":{"taskSuccessPercent":"78.7"}},{"id":"cs","name":"Customer 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support","rank":5,"taskSuccessPercent":68,"callsPassed":102,"callsGraded":150,"display":{"taskSuccessPercent":"68.0"}}],"platformScore":65,"taskSuccessPercent":63.8,"werCleanPercent":6.9,"werDegradedPercent":48,"latencyMedianSeconds":1.9,"latencyP95Seconds":3.2},{"name":"Bland","slug":"bland","url":"https://ai.g2.com/evaluations/categories/voice/bland","rank":6,"display":{"platformScore":"47.1","taskSuccessPercent":"43.3","werCleanPercent":"4.8","werDegradedPercent":"37.9","latencyMedianSeconds":"2.25","latencyP95Seconds":"5.01"},"industries":[{"id":"hc","name":"Healthcare","rank":6,"taskSuccessPercent":40.7,"callsPassed":61,"callsGraded":150,"display":{"taskSuccessPercent":"40.7"}},{"id":"legal","name":"Legal","rank":6,"taskSuccessPercent":34,"callsPassed":51,"callsGraded":150,"display":{"taskSuccessPercent":"34.0"}},{"id":"cs","name":"Customer 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