Agent Experience

AI spurs rise of tiny software teams as Gartner projects 60% adoption by 2029 - CHOSUNBIZ

AI spurs rise of tiny software teams as Gartner projects 60% adoption by 2029 Gartner sees seasoned tiny teams rising as AI reshapes roles but warns a

Digitally transforming Microsoft: Our IT journey

Learn how we’re digitally transforming the way we do IT internally at Microsoft.

Centrical Joins The Employee Experience AI Funding Wave, CX Leaders Should Pay Attention

Centrical raised $39M Series D as investors back employee experience AI. What it signals for CX and HR leaders managing frontline AI adoption.

One Agent, Two Channels: Chatbase Launches Voice AI for Support

Tired of separate systems for chat and phone? Chatbase's new Voice AI uses one agent for both, aiming to slash costs and unify customer experience.

Atlassian launches DX features for AI-native engineering

Per an Atlassian blog post, the **DX** team released four new features aimed at helping engineering organisations adopt AI-native workflows. The launches include an **AI chat interface** for querying internal data, **AI Code Insights** (which surfaces AI-generated code attribution and a set of reports on AI usage), **proactive SLA-based alerts**, and an **Agent Experience** metric that gives an organisation-level agent effectiveness score, filterable by team. The `AI Code Overview` report buckets SDLC metrics by percentage of AI in each pull request. Atlassian frames these additions as tools to measure where AI helps and where it introduces gaps across the software delivery lifecycle.

Agent Experience (AX): Why AI Agents Need Their Own Experience Design for B2B