AI Answers by Cohere

AI Answers by Cohere (now part of Cardina, formerly Cohere.io) is an AI-powered support automation solution designed for customer experience (CX) teams. It uses large language models to instantly resolve up to 60% of support tickets by extracting knowledge from help centers, resolved tickets, and past customer conversations. The tool also offers insights and analytics to help anticipate customer trends and improve resolutions, enabling faster, more accurate, and cost-effective support at scale.