Amazon Connect 311 & Non-Emergency Call Automation

Amazon Connect 311 & Non-Emergency Call Automation is a cloud-based contact center modernization service specializing in helping government, education, regulated, and enterprise organizations migrate from legacy phone systems to Amazon Connect. The solution provides assessment, deployment, and ongoing optimization for 311 and non-emergency call handling, featuring practical AI, agent assist, self-service bots, call summarization, IVR and queue setup, secure integrations with CRMs and APIs, and post-launch Guided Care. Senior specialists ensure delivery meets compliance requirements and enables enhanced customer and citizen experiences.