BOTBAT

BOTBAT is an omnichannel customer communication platform built for businesses in the Middle East. Founded in 2023 and based in Dubai, UAE, BOTBAT enables organizations to manage all customer interactions across WhatsApp, Instagram, Messenger, Telegram, SMS, and Email from a single interface. The platform includes a no-code chatbot builder powered by generative AI, a visual workflow builder for automating business processes, and a smart agent portal that handles bot-to-human handoffs. Additional capabilities include a multi-channel campaign management tool and a customer data platform (CDP) for centralizing and analyzing customer interactions. BOTBAT supports Arabic and English, operates with 99.9% uptime, and provides 24/7 technical support. It serves industries including retail, healthcare, education, government, and transportation across UAE, Saudi Arabia, Qatar, Bahrain, Kuwait, and Oman.