Creovai

Creovai, now part of Capacity, is an AI-powered conversation intelligence and automation platform for contact centers. It provides intelligent virtual agents for chat, voice, and email, automated QA for 100% of customer interactions, real-time agent assist, predictive insights, and extensive integrations. Designed for enterprises seeking to optimize customer experience, agent performance, and operational efficiency, Creovai equips teams with tools to streamline contact center workflows, lower operational costs, and increase customer satisfaction.