Cyft.ai

Cyft.ai is an AI-powered automation tool designed specifically for Managed Service Providers (MSPs) to capture, structure, and automate technician work documentation directly within platforms like ConnectWise, AutoTask, Halo, and ServiceNow. It seamlessly records technician interactions—monitoring calls, OCR screen activity, and typed actions in real time—to generate accurate, detailed, and compliant ticket notes, time entries, and operational insights. Cyft significantly reduces administrative overhead, increases billing accuracy, supports compliance (SOC 2, HIPAA, CMMC), and centralizes institutional knowledge for MSPs, enabling more throughput with the same headcount.