DeskDay

DeskDay is a next-generation Professional Services Automation (PSA) and ticketing platform designed specifically for Managed Service Providers (MSPs) and IT teams. Featuring a chat-first, AI-assisted service desk (through Helena AI), it streamlines workflows by unifying ticketing, time tracking, billing, project management, and reporting into a single, intuitive platform. DeskDay leverages automation and AI to deliver faster, smarter support—including intelligent routing, auto-triage, multi-channel ticket intake, and instant surfacing of knowledge base articles and similar tickets—while integrating seamlessly with popular RMM, accounting, and documentation tools.