DeskDay

DeskDay is a modern Professional Services Automation (PSA) platform tailored for MSPs and IT teams. It combines ticketing, chat-based service desk, workflow automation, billing, project management, reporting, and customer communication in one unified system. Leveraging native AI through its embedded agent Helena, DeskDay enables faster, smarter support with features like real-time reply suggestions, sentiment analysis, knowledge base surfacing, and multi-channel ticketing—all designed for rapid onboarding and seamless adoption.