DigitalGenius

About DigitalGenius

DigitalGenius is the code-free customer experience platform for e-commerce and retail powered by artificial intelligence. Our AI solution continually learns and evolves from every interaction within our customer network, leveraging more than 50 pre-built use cases, customizable processes and integrations to help make customers happy. We work with forward-thinking e-commerce and retail businesses around the world such as ON, Selfridges, G-Star, Volcom, Mytheresa and many others to power better customer experiences online. With DigitalGenius you will: - Deliver a frictionless buyer journey for e-commerce customers - Drive excellence and future growth with AI for e-commerce - Confidently manage unpredictable and seasonal spikes in volume - Proactively address and resolve issues before customers contact you - Meet consumer expectations online and offline - Implement and use e-commerce automation at scale - Empower agents to successfully serve customers at every touchpoint - Quickly achieve Zero Backlog with backlog automation We help you deliver exceptional customer experiences with: - A continuously evolving and improving e-commerce AI platform, built from learnings with forward-thinking e-commerce business around the world - 50+ pre-built use cases specifically for e-commerce to easily manage seasonal & unpredictable spikes - Proactive interactions provide up-to-date information on deliveries and returns arrivals - Best practices learned from a network of the most innovative e-commerce companies which enable tailored responses and journeys - Customisable integrations and processes tailored to your customers' requirements Easily Access DigitalGenius: - Cloud Technology (SaaS) - Always on: 24/7 365 - Multiple languages are available - Get set up in 1 week with no/low code integrations - Channels Agnostic: Self-Service, Email, Bots, Agents, Proactive, Pre-sales & Voice