About Kustomer
Kustomer is a customer service CRM platform that provides businesses with tools to streamline support operations, unify customer data, and automate interactions across multiple channels. It is designed for companies looking to enhance customer service efficiency and build personalized customer experiences by integrating conversations, data, and support workflows into a single platform.
Top Positive Mentions
Agent assist & draft responses
91% positive (11 mentions)
Conversation summarization
89% positive (9 mentions)
Intelligent routing & triage
100% positive (7 mentions)
Latest News about Kustomer
Salesforce, Slack, Facebook, Kustomer – the big epiphany
Kustomer Pushes Outcome-Driven AI as CX Leaders Demand Proof
Kustomer argues CX AI should be measured by retention and loyalty, not ticket metrics, as it expands its AI-native platform with Kustomer Architect.
Kustomer Revenue 2023: $25.3M ARR, $710M Valuation
Kustomer 2023 revenue: $25.3M ARR (up from $60M in 2019). Valuation: $710M. Total funding: $173.5M across 6 rounds Updated Dec 1, 2023.
Kustomer Architect Aims to Replace CX Deflection Metrics With Business Outcomes
In an exclusive CMSWire interview, Kustomer CEO Brad Birnbaum argues AI in CX has been measured by the wrong standard — and launches Architect to prove it.
Resources
Product Website
Visit Kustomer's official website for product details and getting started.
Pricing
Detailed pricing plans and features available with Kustomer.
Kustomer API Documentation
Detailed API reference and integration guides for developers.