Kustomer
About Kustomer
Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal.
Top Positive Mentions
Agent assist & draft responses
91% positive (11 mentions)
Conversation summarization
89% positive (9 mentions)
Intelligent routing & triage
100% positive (7 mentions)
Latest News about Kustomer
Kustomer Pushes Outcome-Driven AI as CX Leaders Demand Proof
Kustomer argues CX AI should be measured by retention and loyalty, not ticket metrics, as it expands its AI-native platform with Kustomer Architect.
Kustomer Revenue 2023: $25.3M ARR, $710M Valuation
Kustomer 2023 revenue: $25.3M ARR (up from $60M in 2019). Valuation: $710M. Total funding: $173.5M across 6 rounds Updated Dec 1, 2023.
Kustomer Architect Aims to Replace CX Deflection Metrics With Business Outcomes
In an exclusive CMSWire interview, Kustomer CEO Brad Birnbaum argues AI in CX has been measured by the wrong standard — and launches Architect to prove it.
Resources
Product Website
Visit Kustomer's official website for product details and getting started.
Pricing
Detailed pricing plans and features available with Kustomer.