Maqsam

Maqsam offers a modern cloud-based customer service platform featuring a full suite of telephony and contact center features enhanced with powerful AI agents. Designed for teams handling inbound and outbound communications, Maqsam provides a web and mobile dialer, IVR builder, real-time analytics, call recording, WhatsApp integration, and advanced AI tools including sentiment analysis and call workflow automation. Their solution is highly flexible in deployment, supporting integrations with existing systems, custom bots, and existing telecom carriers.