Needl

Needl (Aurelian) provides AI-powered solutions for Public Safety Answering Points (PSAPs). It supports emergency call centers by automating non-emergency call handling through AVA, and delivering real-time, context-aware guidance for telecommunicators during emergencies via CORA. The platform is designed to integrate with existing systems, adapt to unique workflows and SOPs, and empower staff to remain focused on critical calls while improving operational efficiency and consistency.