Neo Agent

Neo Agent is an autonomous AI technician for MSPs (Managed Service Providers) that automates repetitive service desk tasks across the entire MSP software stack. Designed to act like a real technician, Neo reads tickets, follows client-specific instructions in plain English, provisions users, handles IT operations, and reports back upon completion—freeing human techs from routine, manual work. MSP teams can control Neo's level of autonomy, keep sensitive actions gated for approval, and customize access per tool, all without complex rules engines or workflow builders.