Neo Agent

Neo Agent is an autonomous AI technician specifically designed for Managed Service Providers (MSPs), automating the bulk of repetitive IT service desk tasks like password resets, user onboarding, and ticket triage. It intelligently reads service tickets, references past similar issues, follows internal playbooks and documentation, initiates and executes actions across connected IT tools (PSA, RMM, M365, Intune, etc.), provides live reporting, and keeps techs in the loop with granular controls. Neo fits seamlessly into MSP workflows, operates in both proactive and reactive modes, and can interact with both technicians and end-clients via Microsoft Teams.