Nova360

Nova360 is an enterprise-grade omni-channel call center platform by OptivaAI. It consolidates customer support across voice and chat, supporting seamless transitions between phone, website, and other channels. Nova360 features sentiment-aware conversations, automated flow builder (SOP to automation), multilingual support, real-time transcripts and summaries, human agent handoff, and in-depth dashboards and analytics, making it ideal for businesses looking for comprehensive, AI-powered customer support and engagement solutions.