Relay by Switch Labs

Relay by Switch Labs is an AI-native customer support platform designed to unify customer service across channels like email, SMS, and voice. It features automated AI replies, a built-in knowledge base, real-time summarization, sentiment analysis, and automations for ticket routing, tagging, and analytics. Tailored for modern support teams and growing businesses, Relay streamlines workflows, enhances agent productivity, and offers deep AI integration across the entire support experience.