Relay by Switch Labs

Relay by Switch Labs is an AI-native customer support platform designed to unify all communication channels—email, SMS, voice, web chats—into a single, intelligent workspace. The platform resolves routine tickets end-to-end with AI Autopilot, drafts human-in-the-loop responses grounded in a live knowledge base and business data, and provides support agents with a real-time, context-rich interface. Relay integrates easily with popular tools (Stripe, Shopify, Slack, Twilio, etc.), supports multi-channel automation, offers built-in RAG knowledge base, real-time collaboration, advanced analytics, and enterprise-ready security, making it ideal for agile modern support teams.