Sol Helps

Sol Helps is a platform for product and documentation teams to capture and organize real customer questions during onboarding, setup, and ongoing product usage. Instead of acting purely as a support chatbot, Sol Helps groups repeated user questions into actionable patterns and delivers insight reports that highlight the root causes of user confusion. This helps teams identify documentation gaps, unclear onboarding steps, feature mismatch, and other friction points, allowing for targeted improvements to product and support flows.