Viqal's Virtual Concierge

Viqal's Virtual Concierge is an AI-powered guest messaging platform built specifically for busy hotel teams. It automates guest communication through trusted channels like WhatsApp and SMS, instantly handling FAQs, upsells, and service requests without the need to add staff. With deep integration to hotel PMS systems, Viqal personalizes guest interactions, drives revenue through targeted upselling, and supports the guest journey from pre-booking to post-stay, reducing front desk workload and boosting guest satisfaction.