Viqal's Virtual Concierge

Viqal's Virtual Concierge is an AI platform designed for hotels and hospitality teams to automate guest messaging, handle repetitive inquiries, and upsell services through multiple channels like WhatsApp and SMS. The AI not only provides instant and consistent answers, but also takes actions such as updating PMS, extending reservations, upselling services, and handing off escalated or contextualized tasks to staff when necessary. It increases operational efficiency, provides 24/7 support, and boosts hotel revenue and guest satisfaction.