Unleash

Unleash is an AI-first service platform by Zendesk designed to manage and resolve customer and employee inquiries across all communication channels. It features AI-powered agents capable of autonomously solving complex issues, a proactive AI assistant (Copilot), advanced reporting and analytics, quality assurance tools, workforce management, and integrations via a large marketplace. This platform is suited for companies seeking to centralize and enhance their customer and employee support with cutting-edge automation and intelligence.