8x8 Contact Center
8x8 connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience, combining Contact Center, Unified Communications, and CPaaS APIs.
AI Analysis by G2· May 2026
8x8 Contact Center is a communication platform that aggregates voice, chat, SMS, social and email communication methods into one manageable system.
Pros
- ✓Reviewers frequently mention the user-friendly agent workspace, intuitive analytics, easy-to-use interface, and the ability to manage calls, queues, chats, emails, and other channels all in one place.
Cons
- ✗Reviewers mentioned issues such as the inability to assign internal extension numbers to scripts, long resolution times for tickets at the Tier-1 level, and occasional system lags or freezes during peak hours.
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