Agentforce Service (formerly Salesforce Service Cloud)

Agentforce Service (formerly Salesforce Service Cloud) is an enterprise platform designed to unify AI agents, human expertise, and trusted data for seamless customer, field, and employee service across industries. It enables rapid deployment of specialized AI agents for self-service, service reps, supervisors, field teams, and employees, offering omnichannel support, automation, and proactive management. Suitable for companies of all sizes, it streamlines case management, field operations, contact center engagement, and employee support with industry-specific workflows.