Forwrd

Forwrd, now branded as Pendo Predict, is an AI-powered tool designed to help businesses reduce customer churn and increase upsell opportunities by transforming product usage and CRM data into actionable predictions and recommended next steps. It provides predictive analytics, real-time alerts, and explanation-driven coaching for sales and success teams directly within their existing workflows (such as Salesforce and Slack). Forwrd is ideal for customer success, revenue, and data science teams seeking to automatically identify at-risk or expansion-ready customers and automate engagement and retention workflows without heavy manual analysis.