Lang.ai, now part of Capacity, enhances Capacity’s AI-powered support automation platform with advanced conversation intelligence. The platform empowers organizations to turn customer interaction data from channels like chat, voice, SMS, and helpdesk into actionable insights, driving improvements in customer experience, agent performance, and operational efficiency. With features such as omnichannel AI agents, real-time agent assist, analytics, auto QA, outbound campaigns, executive-ready dashboards, and 250+ integrations, it is ideal for customer support, operations, and analytics teams looking to scale insights and automation.
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Capacity has acquired Lang.ai, an artificial intelligence analytics company, expanding its capabilities in agentic AI and customer experience data analysis... Read More
Nearly 1 in 20 AI requests fail in production as capacity limits become the primary bottleneck to scaling AI reliably NEW YORK, April 21, 2026 — As AI adoption accelerates, operational […]
/PRNewswire/ -- Capacity, the AI-powered support automation platform used by more than 20,000 companies, today announced the acquisition of Lang.ai, a San...
HANNOVER, Germany, April 21, 2026 — ServiceNow has introduced AI-native solutions that connect the manufacturing value chain, from quality and warranty to orders and quoting, on a single platform. The company […]
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