Monterey

Monterey (now Reforge Insight Analytics) is an AI-powered platform that enables product, engineering, and design teams to aggregate, analyze, and act on customer feedback from multiple channels—including calls, email, and chat. It distills unstructured feedback into actionable insights, classifies and triages issues, and automatically routes them to relevant stakeholders, allowing teams to improve product/market fit and prioritize impactful improvements. This makes it ideal for organizations wanting to maximize the value of product feedback and drive data-informed decisions in real time.