Pluno

Pluno is an AI customer support agent that integrates directly into your support platform (Zendesk, Intercom, Salesforce, etc.). Unlike other AI agents that are side products of companies focused on the entire platform (like Intercom and Zendesk), Pluno is platform-agnostic and built specifically to function as a customer support agent. What makes Pluno different? Pluno learns from: * Past tickets and resolutions * Connected tools and systems, like: * Jira (where escalated tickets to engineering live) * Slack (where teams internally discuss issues) Most other tools rely primarily on static knowledge bases like help center articles and docs. Pluno uses those too, but it isn’t limited to them. Because of this, Pluno has an unmatched ability to answer and resolve tickets autonomously. How does it resolve more tickets? Where other AI agents try to force a ticket’s situation into an outdated help center passage, Pluno can leverage the tribal knowledge that lives in your best agents’ heads, captured in past tickets and ongoing discussions. It also knows when to back off and smoothly hand off the ticket to your team. When it hands off: When Pluno hands off a ticket, it provides a clear summary and full context so a human agent can get up to speed instantly. Then it acts like a copilot to help the agent: * Escalate to engineering, with auto-generated Jira issue descriptions (based on your templates), auto-filled required fields, etc. * Resolve the issue faster, with suggested replies that include reasoning and references, plus the ability to chat and fetch any needed info from all existing knowledge in seconds. The simple way to think about it: Think of Pluno as adding an extremely capable support agent to your team, with uncapped capacity, access to all knowledge (even what lives in your best agents’ heads), and a cost lower than a full-time employee.