Pluno

Pluno is an advanced AI support agent designed specifically for B2B companies with complex, technical support needs on platforms like Zendesk. Unlike typical FAQ bots, Pluno learns from your organization’s resolved tickets, troubleshooting steps, and diagnostic flows to handle nuanced support requests, auto-resolve when confident, and escalate with full context when necessary. It integrates seamlessly with existing support and engineering workflows including tools like Jira and Slack, improving ticket resolution speed, quality, and reliability for technical products.