About Tidio
Tidio is a customer support and sales platform that seamlessly integrates AI automation with human assistance. It offers live chat, AI-powered chatbots (Lyro AI Agent), automated flows for proactive customer engagement, and unified analytics. Businesses of all sizes can enhance customer service, automate repetitive queries, and optimize sales funnels through Tidio’s intuitive, scalable solution—compatible with platforms like Zendesk and Salesforce.
Top Positive Mentions
Handles customer questions without staff
97% positive (109 mentions)
After-hours and weekend coverage
96% positive (25 mentions)
Escalating to a human agent
100% positive (15 mentions)
Top Negative Mentions
Response accuracy
100% negative (4 mentions)
AI feature maturity
67% negative (3 mentions)
Detecting customer sentiment and tone
50% negative (4 mentions)
Latest News about Tidio
6 Best Free Live Chat Software for Startups for 2026
I reviewed 15+ tools to uncover the 6 best free live chat software for startups, including Tidio, Fin, and Zoho Desk, that improve support and engagement.
9 Best Conversational Marketing Software I Recommend
I evaluated 20+ conversational marketing platforms, including Birdeye, Podium, and Tidio, to find the 9 best conversational marketing software for 2026.
Best AI Customer Service Software for Ecommerce: Top 10 in 2026
Ecommerce brands are fielding more customer questions than ever, while customers grow less tolerant of having to repeat themselves. That gap leaves support
What are the Most Trusted Chatbots for Small Businesses?
What are the most trusted Chatbots for small businesses? Fin, Tidio, and Jotform AI Agents lead G2's rankings for satisfaction, support, and ease of use.
Tidio Revenue 2024: $48.4M ARR (Bootstrapped)
Best Conversational Support Platforms for Customer Service
I analyzed 30+ conversational support platforms for customer service on G2 and found the best 8, including Agentforce Service, Zendesk, and Freshdesk.
Resources
Product Website
Visit Tidio's official website for product details and getting started.
Help Center
Comprehensive guides and FAQs to help you get started with Tidio.
Blog
Insights and tips on customer support, chatbots, and improving customer engagement.
Documentation
Comprehensive guides on setting up and using Tidio's features.