Verint CX Automation

Verint CX Automation is an open, cloud-native CCaaS platform that uses AI-powered specialized bots and advanced analytics to automate contact center operations and augment human agents across voice and digital channels. The platform integrates with existing telephony, CRM, and workforce engagement systems without requiring rip-and-replace, enabling organizations to deploy automation incrementally. It features purpose-built bots—including Quality Bot, Exact Transcription Bot, Agent Copilot Bots, and TimeFlex Bot—that work alongside human agents to increase capacity, reduce costs, and elevate customer experience. Trusted by over 10,000 organizations in 175 countries, including 85+ Fortune 100 companies, Verint CX Automation delivers measurable ROI through workforce management, quality monitoring, speech analytics, and conversational AI.