About Score AI
Score AI is an AI-powered quality assurance and training platform built for customer experience (CX) teams. It automatically audits 100% of customer interactions (calls, emails, chats, and social), monitors SOP and compliance, and provides actionable Voice of Customer analytics. With automated personalized agent coaching, speech analytics, and AI roleplays, Score AI helps organizations improve support quality, agent performance, and customer satisfaction while integrating seamlessly with leading CX tools, CRMs, and ticketing platforms.
Latest News about Score AI
Beyond CSAT and AHT: The New Metric Stack for AI‑Driven CX
CX Today covers news including Agent Experience (AX), Agentic AI in Customer Service, Automation, CCaaS, Customer Self-Service Software, Quality Management (QM) and more.
TestSprite launches an open-source command-line tool to help AI agents check their own work - SiliconANGLE
Autonomous artificial intelligence-powered software testing tool TestSprite Inc. today announced that the company has open-sourced its command-line interface tool that allows AI coding agents to verif
CEOs cite AI for job cuts while urging worker adoption
CEOs are pushing workers to embrace AI. At the same time, some are citing the technology as a reason for layoffs.
Optura: $17.5 Million Series A Raised To Scale Healthcare ROAI Platform
Optura announced a $17.5 million Series A round led by Salesforce Ventures, with participation from Echo Health Ventures and continued backing from Susa Ventures, Matrix Partners, and HC9 Ventures. The financing brings the company’s total funding to more than $25 million.
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