About Smart Role
Smart Role is a pre-production readiness platform designed for customer support teams. It utilizes AI-powered, high-stakes simulations to institutionalize agent proficiency and ensures agents can handle real-world customer scenarios before interacting with live tickets. The platform provides instant feedback, proficiency audit trails, and integrates with popular support tools, helping internal and outsourced teams achieve consistent training quality, rapid onboarding, and global CX governance.
Latest News about Smart Role
Taipei and Singapore strengthen AI and technology collaboration at Tech Week Singapore 2026
SINGAPORE, Sept. 24, 2026 /PRNewswire/ -- Taipei and Singapore are strengthening their technology partnership as artificial intelligence (AI) and semiconductor demand brings their economies closer together. Taiwan became Singapore's largest goods trading partner in 2025, with bilateral trade reaching S$170.3 billion, up 46% year on year; trade rose a further 94.1% in the first half of 2026 compared with the same period a year earlier. The relationship reflects complementary strengths: Singapore's role as a trusted regional hub for enterprise adoption, governance, finance and ASEAN expansion, and Taipei's depth in AI, semiconductors, hardware, edge computing and systems integration.
Business Wire
Transform 2026 exhibition floor
Explore one of the UK’s largest tech showcases. Discover demos and practical applications driving digital and sustainable transformation across industries.
Delta Showcases Embodied AI Dual-Arm Robot Platform and AI-Enhanced Production Line Digital Twin at Automation Taipei 2026
TAIPEI, Aug. 19, 2026 /PRNewswire/ -- Delta Electronics, Inc. ("Delta"), a global leader in power management and smart green solutions, announced today its participation in Automation Taipei 2026 under the theme "Forward, Toward Better: AI-Empowered Digitization." Marking Delta's 55th anniversary…
AI Smart Grid Software Stops Data Center Power Spikes in Texas Trials
Engineers successfully test an AI platform that prevents severe power grid disruptions triggered by expanding high-density computing facilities.
The endocrine role of bone: Novel functions of bone-derived cytokines
Bone-derived cytokines refer to various proteins and peptides that are released from the skeleton and can distribute in organisms to regulate homeosta…
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