Customer Experience AI Agent agents
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Forethought
4.3(166 G2 reviews)
Forethought AI Agents by Zendesk empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providing intelligent responses, our AI enables support teams to achieve industry-leading results while minimizing inefficiencies. Designed to adapt to your company's unique needs, our AI agents handle repetitive inquiries so CX reps can confidently focus on high-value interactions. With an emphasis on productivity, personalization, and reliability, Forethought ensures you stay in control while improving customer satisfaction and loyalty at every touchpoint.
Overall scoreFive points for every passed standard task. Missing or failed tasks earn zero.
Not evaluated
G2 task evaluationScores based on G2's standardized task evaluation, separate from buyer reviews.
AccuracyNot available
Policy complianceNot available
G2 buyer reviewsAggregate scores reported by verified G2 reviewers. These do not affect the task-based Overall Score.
Ease of use83
Quality of support89
Skills
The five shared skills reviewed for products in this category.
Case Routing & Escalation
Grounded Answers
Policy Compliance
Refunds & Billing
Evidence profile not yet available
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What G2 reviewers say
AI-generated Pros and Cons based on aggregate themes from verified G2 buyer reviews, not individual review quotes.AI-generated from verified G2 buyer reviews.
Pros
Users frequently mention Forethought's flexibility to build highly customized workflows, its seamless integration with Salesforce, and its ability to speed up support by understanding user intent and automating key steps.
Cons
Users reported that Forethought has a higher than expected learning curve, its web interface sometimes experiences latency, and the response time for implementing changes can be slow.