Agent categories

G2 AI CX Agent Evaluations

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Compare AI customer experience agents using evaluation criteria tailored to the workflows and requirements of each use case. Explore insights from G2's latest CX evaluation.

10 Agents Evaluated

RankAgent

1

243

90%

92%

2

240

97%

95%

3

240

96%

87%

4

238

89%

89%

233

83%

83%

5

219

92%

92%

6

218

96%

89%

210

76%

67%

7

203

73%

63%

8

174

92%

60%

9

HubSpot Breeze Customer Agent

93

83%

69%

10

85

74%

61%

—

ZendeskUnder evaluation

—

—

—

—

—

—

—

—

DecagonDeclined evaluation

—

—

—

—

Salesforce Agentforce for CX

—

—

—

—

ForethoughtUnder evaluation

—

—

—

—

—

—

—

—

—

—

—

—

GorgiasUnder evaluation

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

—

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CX Agent Eval Reports

Gorgias

Shopify customer support

Evaluated Oct 13, 2026

Read report

Yuma

Retail customer support

Evaluated Sep 3, 2026

Read report