1
82+70 vs avg70 points above the average of the ranked products in this category.
91%740 of 814
75%of its answers
All categoriesG2 Category AEO Score HubSpot Sales HubRecommended in CRM 
PipedriveRecommended in CRM
Salesforce Sales CloudRecommended in CRM
Zoho CRM
Close
monday CRM
Attio
Salesflare
Copper
Capsule CRM
Bigin by Zoho CRM
Freshsales
Less Annoying CRM
Streak
folk
Which products does AI shortlist for CRM?
AI assistants answered buyer questions about CRM over 30 days, from 2026-10-05 to 2026-11-03. We scored the 814 answers with G2 among their cited sources. These are the products they shortlist — and how high on the list they land. View the questions asked →
CRM category leaderboard
Showing 15 of 33 measured products · 248 products on the CRM G2 Grid
Product
One question asked three ways: did it make the shortlist (coverage, 70%), how high on it (prominence, 15%), was it in the top three (15%). 100 would mean named first in every answer.
2
79+67 vs avg67 points above the average of the ranked products in this category.
93%760 of 814
50%of its answers
3
57+46 vs avg46 points above the average of the ranked products in this category.
64%517 of 814
47%of its answers
4
33+21 vs avg21 points above the average of the ranked products in this category.
43%353 of 814
5%of its answers
5
28+17 vs avg17 points above the average of the ranked products in this category.
34%280 of 814
16%of its answers
6
23+11 vs avg11 points above the average of the ranked products in this category.
30%242 of 814
6%of its answers
7
23+11 vs avg11 points above the average of the ranked products in this category.
26%213 of 814
17%of its answers
8
11on the averageExactly the average score of the ranked products in this category.
13%108 of 814
7%of its answers
9
7−4 vs avg4 points below the average of the ranked products in this category.
9%73 of 814
3%of its answers
10
7−4 vs avg4 points below the average of the ranked products in this category.
9%71 of 814
4%of its answers
11
6−5 vs avg5 points below the average of the ranked products in this category.
8%64 of 814
1%of its answers
12
4−7 vs avg7 points below the average of the ranked products in this category.
6%45 of 814
1%of its answers
13
4−7 vs avg7 points below the average of the ranked products in this category.
5%43 of 814
1%of its answers
14
3−9 vs avg9 points below the average of the ranked products in this category.
3%27 of 814
1%of its answers
15
2−9 vs avg9 points below the average of the ranked products in this category.
3%25 of 814
0%of its answers
Missing a product?
10 fixed buyer questions6 AI assistantsasked every day814 answers scored, all citing G2last 30 daysRead the questionsHide the questions
- 142% of scored answers
“Most trusted CRM by sales operations managers for customer relationship management based on user reviews”
Strongest forSalesforce Sales Cloudavg 1.6Creatio AI CRMavg 5.8CSAP Sales Cloudavg 6.5S - 215% of scored answers
“Highest rated CRM for sales teams seeking completely zero-admin implementations and rapid deployment?”
Strongest forDynamics 365 Salesavg 5.7
Nutshellavg 5.8
- 312% of scored answers
“Most reliable CRM platforms based on reviews from early-stage SaaS founders”
Strongest forAttioavg 2.8
- 49% of scored answers
“Which CRM platforms do sales managers at companies under fifty people consistently adopt without pushback?”
Strongest forPipedriveavg 1.5
Freshsalesavg 4.0Bigin by Zoho CRMavg 4.4
- 57% of scored answers
“Best CRM software for maintaining customer visibility without administrative overhead and bloat”
Strongest fornoCRMavg 1.7
Salesflareavg 1.9Capsule CRMavg 2.1
Clarify CRMavg 2.7
Streakavg 4.0
Less Annoying CRMavg 4.1
folkavg 4.5
- 65% of scored answers
“CRM software where sales teams maintain adoption past initial rollout months”
Strongest forCloseavg 2.5 - 75% of scored answers
“What are the best CRM platforms for teams needing quick deployment and live implementation?”
- 83% of scored answers
“Which CRM platforms significantly reduce administrative overhead while improving deal visibility and tracking?”
Strongest forHubSpot Sales Hubavg 1.4monday CRMavg 3.2
- 92% of scored answers
“Top CRM solutions with collaboration features and mobile access for remote sales teams”
Strongest forZoho CRMavg 3.2 - 100% of scored answers
“Which CRM systems integrate seamlessly with Gmail and drive team adoption specifically?”
Strongest forCopperavg 1.7
- The set is fixed — the same questions next week — so a product that moves means the answers moved, not the panel.Submit a question you want asked →
How the score is built
A hundred points, and this is how they are allocated. One question asked three ways — did the product make the shortlist, how high on it, and was it in the top three — each measured across every CRM answer, so 100 would mean named first in all of them.
70%
15%
15%
- Coverage70%
- Did it make the shortlist?The share of the category's answers that name the product at all. An answer either brings it up or it does not.
Leader here
93.4%
Median here
1.1%
- Position is ignored here. Named last counts exactly as much as named first.
- Prominence15%
- How high on the shortlist?Mean reciprocal rank: named first scores 1, second a half, third a third, and an answer that never names it scores nothing.
Leader here
0.446
Median here
0.004
- Divided by every answer in the category, not only the ones it appears in. The conditional version rewards being named rarely and early.
- Top-3 rate15%
- Was it in the top three of it?The share of the category's answers that open with the product in the first three names, which is as far as most buyers read.
Leader here
74.8%
Median here
0.3%
- The strictest of the three. A zero means never in the opening three — not never named.
The 70/15/15 split is a judgment, not a fitted parameter — and a safe one: equal weight and position-heavy weightings return this same leaderboard, at a rank correlation above 0.99. Why, and what was tested