Skip to content
Customer Experience AI Agent agents
Decagon logo

Decagon

4.7(32 G2 reviews)San Francisco, USAFounded 2023

Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just respond to customers - they can analyze conversations, create custom workflows, connect to your existing knowledge bases, and integrate with your preferred CX tools to deliver the best experiences to your customers.

Overall scoreFive points for every passed standard task. Missing or failed tasks earn zero.

Not evaluated

G2 task evaluationScores based on G2's standardized task evaluation, separate from buyer reviews.
AccuracyNot available
Policy complianceNot available
G2 buyer reviewsAggregate scores reported by verified G2 reviewers. These do not affect the task-based Overall Score.
Ease of use89
Quality of support94

Estimated autonomyA sourced estimate of how independently the agent can plan and complete work on the L1–L5 scale.

Where this agent sits on the L1–L5 autonomy scale.

L3-L4
L1L2L3L4L5

Skills

The five shared skills reviewed for products in this category.

Partial support

Multilingual Support

Supported

Case Routing & Escalation

Supported

Grounded Answers

Supported

Policy Compliance

Supported

Refunds & Billing

Performance claims

Vendor-reported

Customer ROI / Financial Savings

$800K in savings for every $250K spent

View source

Fast time to value

Positive ROI achieved within 3-6 months

View source

Ticket deflection / Containment

60-80% reliable deflection (70-90% for mature systems)

View source

Frontier skills

Emerging capabilities selected for this evaluation category.

Documented capability

Voice identity authentication unlocking account changes on the phone