CX Agent Eval Reports

Explore how agents handle specific support workflows, including Shopify and retail. Each report covers its own task set, findings, and supporting evidence.

Gorgias

Shopify customer support

Gorgias customer support evaluation

A closer look at task outcomes, policy adherence, and three conversations behind the scores.

Evaluated October 13, 2026

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Yuma

Retail customer support

Yuma customer support evaluation

Exchanges, returns, and an order change show why quality ratings and task success need to be read together.

Evaluated September 3, 2026

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Zendesk

Customer support

Zendesk customer support evaluation

Task performance, response quality, and supporting cases.

Evaluated October 12, 2026

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Forethought

Customer support

Forethought customer support evaluation

Task performance, response quality, and supporting cases.

Evaluated October 18, 2026

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