CX Agent Eval Report
Zendesk
Customer support
Inside the report
A closer look at how Zendesk handles customer support tasks, with the evidence behind its evaluation.
Task performance
Task outcomes and response-quality measures, with the evaluation scope alongside them.
Findings in context
Strengths, limitations, and where the measures agree or diverge.
Cases behind the results
Selected conversations and grading evidence to examine in detail.
Report contents and access are subject to confirmation.
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