Customer Experience AI Agent agents
Gorgias (AI Agent)
4.6(565 G2 reviews)San Francisco, USAFounded 2015
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.
Overall scoreTasks passed divided by all 46 assigned evaluation tasks. Missing or failed executions remain in the denominator.
Not evaluated
G2 task evaluationScores based on G2's standardized task evaluation, separate from buyer reviews.
AccuracyNot available
Policy complianceNot available
G2 buyer reviewsAggregate scores reported by verified G2 reviewers. These do not affect the task-based Overall Score.
Ease of use91
Quality of support91
Estimated autonomyA sourced estimate of how independently the agent can plan and complete work on the L1–L5 scale.
Where this agent sits on the L1–L5 autonomy scale.
L3-L4
L1L2L3L4L5
Skills
Product-specific work documented in reviewed product sources.
In-Conversation Actions (Cancel, Discount, Upsell)
AI Shopping Assistant Recommendations
Performance claims
Vendor-reportedAutomate 60% of support
Product strategyOperating and delivery choices explicitly documented in reviewed product sources.
Forward-deployed engineering
unknown
Self-serve
yes
Agent-callable
unknown
What G2 reviewers say
AI-generated Pros and Cons based on aggregate themes from verified G2 buyer reviews, not individual review quotes.AI-generated from verified G2 buyer reviews.
Pros
Reviewers appreciate the user-friendly interface, the ability to assign emails to different team members, the seamless integration with Shopify, and the AI features that allow for efficient management of orders.
Cons
Users mentioned difficulties in tracking customer tickets from multiple accounts, a short undo time for sent messages, an AI feature that automatically responds to emails without drafting a review, and a steep price for the software.