Customer Experience AI Agent agents
Sobot
4.9(40 G2 reviews)Singapore, SingaporeFounded 2014
Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API. From small startups to multinational enterprises, Sobot believes that every business should have access to innovative customer experience tools. Serving over 10,000 brands across diverse industries in 18+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee!, Michael Kors, J&T, Air Liquide, OPay, Mico, and Lilith Games.
Overall scoreTasks passed divided by all 46 assigned evaluation tasks. Missing or failed executions remain in the denominator.
Not evaluated
G2 task evaluationScores based on G2's standardized task evaluation, separate from buyer reviews.
AccuracyNot available
Policy complianceNot available
G2 buyer reviewsAggregate scores reported by verified G2 reviewers. These do not affect the task-based Overall Score.
Ease of use98
Quality of support99
Estimated autonomyA sourced estimate of how independently the agent can plan and complete work on the L1–L5 scale.
Where this agent sits on the L1–L5 autonomy scale.
L2
L1L2L3L4L5
Skills
Product-specific work documented in reviewed product sources.
AI Voicebot for Service and Marketing Calls
Omnichannel Ticketing & WhatsApp Messaging
Performance claims
Vendor-reportedResolve 70% of inquiries and increase conversions by 3x.
Product strategyOperating and delivery choices explicitly documented in reviewed product sources.
Forward-deployed engineering
unknown
Self-serve
yes
Agent-callable
unknown
What G2 reviewers say
AI-generated Pros and Cons based on aggregate themes from verified G2 buyer reviews, not individual review quotes.AI-generated from verified G2 buyer reviews.
Pros
Users like the platform's ability to centralize customer conversations, its automation and intelligent routing features, and its stable and reliable performance in handling high volumes of customer interactions.
Cons
Reviewers mentioned that setting up advanced workflows and custom reports can be time-consuming, and the admin interface could use more guidance for complex configurations.