Agentforce 360 Platform (formerly Salesforce Platform)
Platform as a Service (PaaS) eliminates the expense and complexity of evaluating, buying, configuring, and managing all the hardware and software needed for custom-built applications.
AI Analysis by G2· May 2026
Agentforce 360 is a platform that executes tasks within your data and deploys AI agents for Salesforce admins to manage.
Pros
- ✓Users frequently mention the platform's ability to effectively interact with customers, drive conversations towards lead processes, and improve website lead capture.
Cons
- ✗Reviewers noted that the platform can sometimes go offline or experience outages, which can be disruptive during development and potentially erode trust.
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