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ServiceNow CPQ

4.3(55 reviews)

ServiceNow CPQ is a high-performance Commerce Logic Engine, a solution enabling businesses to sell their products and services more effectively through direct sales teams and digital commerce channels with more guided, flexible, and interactive selling experiences. We do this by providing a dedicated headless engine to govern the logic, rules, and recommendations that direct how products can and should be configured and sold, augmenting CPQ and commerce platforms. By providing an easy-to-manage, flexible, centralized solution for managing how solutions can and should be configured and sold, businesses can accelerate their GTM agility, reduce system administration costs, and increase selling effectiveness and efficiency across digital and direct selling channels.

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G2 Rating

4.3/ 5.0
55 reviews

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Pricing

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AI Analysis by G2· May 2026

ServiceNow CPQ is a tool that automates product configuration, pricing, and approvals to streamline the quote to order process.

Pros

  • Users frequently mention the ease of use, the ability to handle complex pricing, and the smooth integration with other systems, which makes the sales cycle faster and reduces errors.

Cons

  • Reviewers mentioned that initial configuration can be complex, especially when setting up pricing rules and product catalogs, and it may require technical knowledge or support from the platform team.

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