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Agent categories
Category list
Customer Experience AI Agent
Agents that resolve customer service interactions end to end: grounded answers, account actions, refunds, and troubleshooting, escalating to humans per policy across chat, email, and voice.
AI SDR
Agents that generate qualified sales meetings end to end: sourcing prospects, personalized outreach, follow-up sequences, reply and objection handling, and booking, handing off to sellers across email, LinkedIn, and phone.
Marketing AI Agent
Agents that plan and execute marketing work across channels and marketing systems: campaign creation, content production and publishing, SEO and AEO actions, audience segmentation, and performance optimization.
AI Legal
Agents that complete legal work product for law firms and in-house teams: drafting, contract review and redlining, cited research, bulk document analysis, and matter workflows, under attorney oversight.
Recruiting AI Agent
Agents that run talent workflows end to end: sourcing, screening, interview scheduling, candidate communication, onboarding, and HR service requests, acting in ATS and HRIS systems with human decision gates.
Voice AI Agent
Platforms whose agents conduct autonomous phone conversations: inbound and outbound calls with real-time speech, task execution, and escalation. A platform category where voice is the product, not a channel feature.
Security AI Agent
Agents that execute security operations autonomously under defined authority: alert triage, investigation, threat hunting, and gated response actions across SIEM and EDR stacks, reducing analyst workload.
Accounting AI Agent
Agents that complete finance and accounting work in ledgers and ERPs with controller-level review gates: transaction coding, reconciliation, close tasks, AP and AR processing, and reporting.
Coding AI Agent
Agents that complete software engineering tasks from issue to reviewed pull request: writing and modifying code, fixing bugs, generating tests, and refactoring across repositories, IDEs, and CI, with developer review before merge.
IT Support AI Agents
Agents that resolve employees' IT issues end to end: answering from internal knowledge, resetting passwords, provisioning access and software, troubleshooting devices and apps, and closing tickets, acting in ITSM and identity systems with IT-defined approval gates.
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