Yuma AI is an AI customer experience platform that resolves support, sales, and social conversations end to end for ecommerce brands, inside the helpdesk they already use. Its AI agents read live order, product, and customer data, then take real actions like refunds, reships, order edits, and subscription changes, so conversations are fully resolved rather than deflected. Brands pay only for the tickets Yuma fully resolves.
Public Blueprints (5)
Answer pre-purchase questions to convert hesitant shoppers with AI
Shoppers get accurate answers about fit, compatibility, ingredients, and delivery even when your team is offline, so fewer leave before checkout. Conversation insights also reveal which product-page details could prevent the next unanswered question.
Yuma AI
ClaudeShopifyUrska B.
GTM Lead at Yuma AI (YC W23)
Find the root cause behind repeat support tickets with AI
Catch a few unusual tickets before a product or fulfillment issue turns into hundreds of refunds, chargebacks, and bad reviews. Cluster transcript evidence by SKU, order date, location, and carrier so operations can trace the cause and support can reach affected customers early.
Yuma AIClaudeShopifyUrska B.
GTM Lead at Yuma AI (YC W23)
Set up weekly voice-of-customer alerts from support tickets with AI
Catch rising complaints before they spread, with weekly ticket themes grounded in customer quotes and verified against the original conversations. A Slack digest assigns each issue to the team that can act, so product, operations, and CX can respond sooner.
Yuma AIClaude
Slack+1 moreUrska B.
GTM Lead at Yuma AI (YC W23)
Turn subscription cancel requests into saved subscribers with AI
Keep subscribers who need a pause, skip, or product swap from slipping into avoidable cancellations, while honoring firm requests to cancel immediately. Match each customer’s reason to one relevant offer, apply it in the subscription app, and track which changes actually retain subscribers.
Yuma AIClaudeShopify+3 moreUrska B.
GTM Lead at Yuma AI (YC W23)
Turn support SOPs into a tested AI agent
Avoid weeks of intent-by-intent setup and catch policy gaps before peak-season tickets hit. A reviewed support Handbook, tested against real tickets, keeps Shopify replies and backend actions aligned as policies change.
Yuma AIClaudeShopify+2 moreUrska B.
GTM Lead at Yuma AI (YC W23)