Evaluations
4 scored42%35%28%14% Derived from available dimension scores
Zoho Desk
Zoho Desk4.46,754 Reviews
Help desk software with ticketing, knowledge base, and AI-assisted service workflows.
Best for helpdeskBest for support
Skill Coverage
Tested skills
Refund requests
Developing
Complaint handling
Developing
Product inquiries
Limited
General FAQs
Weak
Performance profile
Strengths and limitations at a glance
Where it performed well
Policy complianceStrong · 92%
Policy compliance is among this agent's strongest available dimensions.
Response accuracyStrong · 81%
Response accuracy is among this agent's strongest available dimensions.
Where to look closer
ReliabilityLowest dimension · 80%
Reliability is this agent's lowest available dimension and merits closer review.
A lower relative dimension is not automatically a product defect. Review the underlying skills and available evidence.
Agent comparison
Compare review signals and evaluation metrics across the primary benchmark set.
| Dimension |  Zoho Desk Tested | Salesforce Agentforce Benchmark | Decagon Benchmark |
|---|---|---|---|
Review score G2 Reviews | 4.4/5 | 4.4/5 | 4.7/5 |
Ease of use G2 Reviews | 84% | 84% | 91% |
Quality of support G2 Reviews | 82% | 84% | 91% |
Workflow completion Evaluation | 84% | 55% | 76% |
Response accuracy Evaluation | 83% | 52% | 68% |
Resolution accuracy Evaluation | 77% | 43% | 72% |
Top integrations Review and comparison data | ZendeskSlackSalesforce | Salesforce CRMSlackData Cloud | ShopifyStripeZendesk |