BeyondTrust Remote Support
The #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not.
AI Analysis by G2· May 2026
BeyondTrust Remote Support is a remote support app that provides access to remote systems across different networks without requiring complex VPN setups.
Pros
- ✓Reviewers like the granular access control, seamless connectivity across multiple platforms, robust security, and the ability to work behind the scenes directly in the shell or transfer files without taking over someone else's mouse and keyboard.
Cons
- ✗Reviewers noted that the interface can feel a bit dated and overwhelming, the licensing cost is significantly higher than other remote desktop tools, and there are some bugs that affect the session elevation or post-connection if the device is off for a couple of minutes.
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