AI Analysis by G2· May 2026
Connectwise PSA is a product that has been a standard in the industry for 20 years, used for integrations with most popular MSP tools and as a single source of truth for billing, projects, CRM, tickets, and time spent.
Pros
- ✓Reviewers frequently mention the product's customization, ease of time entry, management application, and its ability to keep everything organized and manage day-to-day operations, along with its automation capabilities, integration ecosystem, billing & invoicing, and the fact that it brings everything into one place.
Cons
- ✗Reviewers noted that the product can feel complex and isn’t very user-friendly, it can be bloated with unused features causing it to run slower, the customization and setup can be time-consuming, and the platform feels clunky and somewhat outdated, with some parts being a bit complicated and taking more steps than necessary.
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