Gorgias
Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.
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Gorgias is a customer service platform designed to streamline workflows by organizing conversations and tickets, managing response times, and integrating with other platforms like Shopify.
Pros
- ✓Reviewers appreciate the user-friendly interface, the ability to assign emails to different team members, the seamless integration with Shopify, and the AI features that allow for efficient management of orders.
Cons
- ✗Users mentioned difficulties in tracking customer tickets from multiple accounts, a short undo time for sent messages, an AI feature that automatically responds to emails without drafting a review, and a steep price for the software.
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