LiveChat
Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.
AI Analysis by G2· May 2026
LiveChat is a platform used for customer support and taking new bookings, with features such as customer journey tracking, campaign creation, and chat initiation.
Pros
- ✓Reviewers appreciate the ease of setup, the ability to automate responses, and the platform's user-friendly interface, which allows for efficient customer interaction and improved service delivery.
Cons
- ✗Users experienced challenges with the platform's support being only through live chat, difficulties in exporting chats for offline analysis, and issues with the mobile app being slow and occasionally logging out users.
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