G2.aiInsights
What AI foundation models cost to run on G2’s CX support tasks
Foundation-model costs measured on G2’s CX support tasks.
Build Notes.
What we’re building, testing, and learning across G2’s AI work.
RSS feed3 Articles
G2.aiInsights
What G2 learned evaluating AI customer service agents
Findings from live CX agent evaluations and buyer interviews.
G2.aiMethodology
How G2 evaluates Customer Experience AI agents
How G2 tests AI agents using real tasks, verified outcomes, and clearly separated evaluation, product, and buyer-review signals.