Customer Experience Agents

1

Zoho Desk4 skills · 48 scenarios88% task successPassed 42 of 48 scenarios50% passed all 3 attempts2

Tidio4 skills · 48 scenarios85% task successPassed 41 of 48 scenarios44% passed all 3 attempts3

HubSpot Service Hub4 skills · 48 scenarios85% task successPassed 41 of 48 scenarios42% passed all 3 attempts4

Front4 skills · 48 scenarios79% task successPassed 38 of 48 scenarios44% passed all 3 attempts5

BoldDesk4 skills · 48 scenarios79% task successPassed 38 of 48 scenarios35% passed all 3 attempts6

Gorgias4 skills · 48 scenarios77% task successPassed 37 of 48 scenarios42% passed all 3 attempts7

Zendesk for Customer Service4 skills · 48 scenarios75% task successPassed 36 of 48 scenarios46% passed all 3 attempts8

Fin4 skills · 48 scenarios71% task successPassed 34 of 48 scenarios27% passed all 3 attempts9

Sobot Omnichannel Suite4 skills · 48 scenarios71% task successPassed 34 of 48 scenarios19% passed all 3 attempts10

Jotform AI Agents4 skills · 48 scenarios69% task successPassed 33 of 48 scenarios27% passed all 3 attempts11

LiveAgent4 skills · 48 scenarios67% task successPassed 32 of 48 scenarios23% passed all 3 attempts12

Forethought4 skills · 48 scenarios63% task successPassed 30 of 48 scenarios21% passed all 3 attempts13

Retell AI4 skills · 48 scenarios58% task successPassed 28 of 48 scenarios27% passed all 3 attempts14

FreshChat4 skills · 48 scenarios58% task successPassed 28 of 48 scenarios10% passed all 3 attempts

Synthetic, deterministic outcomes for methodology and interface exploration only. They are not measured product results or vendor claims. Ties are broken by repeat-pass rate, then agent name.