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Atomicwork

4.0(1 G2 reviews)San Francisco, USAFounded 2022

Atomicwork is a modern service management platform powered by AI. Atomicwork empowers enterprises to deliver fast and scalable internal support for their employees on modern collaboration platforms like Microsoft Teams and Slack. Atomicwork connects employees, internal processes, and business systems, enhancing efficiency in support, service, and operations.

Overall scoreFive points for every passed standard task. Missing or failed tasks earn zero.

Not evaluated

G2 task evaluationScores based on G2's standardized task evaluation, separate from buyer reviews.
AccuracyNot available
Policy complianceNot available
G2 buyer reviewsAggregate scores reported by verified G2 reviewers. These do not affect the task-based Overall Score.
Ease of use83
Quality of support83

Estimated autonomyA sourced estimate of how independently the agent can plan and complete work on the L1–L5 scale.

Where this agent sits on the L1–L5 autonomy scale.

L3
L1L2L3L4L5

Skills

The five shared skills reviewed for products in this category.

Supported

Access & Software Provisioning

Supported

Device & App Troubleshooting

Supported

Grounded Knowledge Answers

Supported

Password & Account Resets

Supported

Ticket Triage & Closure

Performance claims

Vendor-reported

Fast legacy IT replacement

Replaced incumbent solutions (ServiceNow/JSM) in 6 weeks

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Immediate ticket deflection

50% to 65% deflection out of the box

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Total ticket deflection

65% deflection rate within 6 months of implementation

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Frontier skills

Emerging capabilities selected for this evaluation category.

Ambient Background Execution

Detects IT issues or conditions on its own by continuously watching systems and data, then takes action or alerts staff without waiting for someone to submit a request.

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Cross-Functional Context Memory

Maintains one persistent employee record shared across IT, HR, and Ops so each function sees the same up-to-date history and context instead of working from separate, disconnected systems.

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