IT Support AI Agents agents
Moveworks (a ServiceNow company)
4.4(126 G2 reviews)Mountain View, USAFounded 2016
Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com.
Overall scoreTasks passed divided by all 46 assigned evaluation tasks. Missing or failed executions remain in the denominator.
Not evaluated
G2 task evaluationScores based on G2's standardized task evaluation, separate from buyer reviews.
AccuracyNot available
Policy complianceNot available
G2 buyer reviewsAggregate scores reported by verified G2 reviewers. These do not affect the task-based Overall Score.
Ease of use90
Quality of support87
Estimated autonomyA sourced estimate of how independently the agent can plan and complete work on the L1–L5 scale.
Where this agent sits on the L1–L5 autonomy scale.
L3
L1L2L3L4L5
Skills
Product-specific work documented in reviewed product sources.
Hr and Employee Self-Service
Enterprise Search and Task Automation Across Business Apps
Performance claims
Vendor-reportedSaved thousands of hours per quarter - almost 4000 hours of operator hours saved
Product strategyOperating and delivery choices explicitly documented in reviewed product sources.
Forward-deployed engineering
yes
Self-serve
no
Agent-callable
unknown
What G2 reviewers say
AI-generated Pros and Cons based on aggregate themes from verified G2 buyer reviews, not individual review quotes.AI-generated from verified G2 buyer reviews.
Pros
Reviewers frequently mention that Moveworks integrates seamlessly with tools like Slack or Microsoft Teams, resolves issues without manual tickets, and significantly streamlines routine user management and basic desktop troubleshooting.
Cons
Reviewers mentioned that Moveworks sometimes struggles with understanding more complex or uncommon issues, requiring escalation to a human agent, and that the initial setup and customization can be time-consuming.