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Moveworks

4.4(126 G2 reviews)Mountain View, USAFounded 2016

Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com.

Overall scoreFive points for every passed standard task. Missing or failed tasks earn zero.

Not evaluated

G2 task evaluationScores based on G2's standardized task evaluation, separate from buyer reviews.
AccuracyNot available
Policy complianceNot available
G2 buyer reviewsAggregate scores reported by verified G2 reviewers. These do not affect the task-based Overall Score.
Ease of use90
Quality of support87

Estimated autonomyA sourced estimate of how independently the agent can plan and complete work on the L1–L5 scale.

Where this agent sits on the L1–L5 autonomy scale.

L3
L1L2L3L4L5

Skills

The five shared skills reviewed for products in this category.

Supported

Access & Software Provisioning

Supported

Device & App Troubleshooting

Supported

Grounded Knowledge Answers

Supported

Password & Account Resets

Supported

Ticket Triage & Closure

Performance claims

Vendor-reported

Massive organizational ROI

256% ROI over 3 years

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Total economic benefit

$11.5 million in financial benefits over 3 years

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Rapid payback period

Payback period of less than a year

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Frontier skills

Emerging capabilities selected for this evaluation category.

Ambient Background Execution

Detects IT issues or conditions on its own by continuously watching systems and data, then takes action or alerts staff without waiting for someone to submit a request.

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Cross-Functional Context Memory

Maintains one persistent employee record shared across IT, HR, and Ops so each function sees the same up-to-date history and context instead of working from separate, disconnected systems.

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What G2 reviewers say

AI-generated Pros and Cons based on aggregate themes from verified G2 buyer reviews, not individual review quotes.

AI-generated from verified G2 buyer reviews.

Pros

Reviewers frequently mention that Moveworks integrates seamlessly with tools like Slack or Microsoft Teams, resolves issues without manual tickets, and significantly streamlines routine user management and basic desktop troubleshooting.

Cons

Reviewers mentioned that Moveworks sometimes struggles with understanding more complex or uncommon issues, requiring escalation to a human agent, and that the initial setup and customization can be time-consuming.