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ElevenLabs (Agents) logo

ElevenLabs (Agents)

4.5(1,156 G2 reviews)New York, USAFounded 2022

ElevenLabs is the world’s most advanced generative media and voice AI company, powering creation, localization, and intelligent interaction across every medium. Built around two core platforms—Creative and Agents—ElevenLabs combines state-of-the-art speech, sound, image, and video technologies to make digital expression instant, human, and scalable. The Creative Platform provides everything teams need to generate, transform, and produce media at studio quality. It includes Voice v3 (the most expressive text-to-speech model on the market), Scribe v2 for industry-leading speech-to-text, Voice Design and Voice Cloning for personalized character creation, Voice Isolator and Voice Changer for transformation, and Realtime Speech-to-Text for dynamic use cases. Users can also generate AI Sound Effects (SFX), AI Music, and create visuals through Image and Video generation. Production tools like Studio, Dubbing, Voice Library, and Productions enable full-scale localization and content workflows—all in one seamless environment. The Agents Platform extends ElevenLabs’ technology into real-time interaction. It allows developers and enterprises to deploy voice-native AI agents that can reason, converse, and complete tasks. Through built-in Workflows, agents can act on context, access information, and deliver personalized customer experiences across sales, support, and education—all powered by ElevenLabs’ expressive voice technology. Enterprises integrate via SOC 2-compliant APIs, SDKs, and on-prem deployments to build secure, scalable, and multilingual solutions. Ethical guardrails such as Speech Classifier, watermarking, and granular voice usage controls ensure trust and transparency across every product. From content creation and localization to intelligent automation, ElevenLabs unites creativity and communication—empowering the world to create, converse, and connect in any language, medium, or voice.

Overall scoreTasks passed divided by all 46 assigned evaluation tasks. Missing or failed executions remain in the denominator.

Not evaluated

G2 task evaluationScores based on G2's standardized task evaluation, separate from buyer reviews.
AccuracyNot available
Policy complianceNot available
G2 buyer reviewsAggregate scores reported by verified G2 reviewers. These do not affect the task-based Overall Score.
Ease of use87
Quality of support82

Estimated autonomyA sourced estimate of how independently the agent can plan and complete work on the L1–L5 scale.

Where this agent sits on the L1–L5 autonomy scale.

L2-L3
L1L2L3L4L5

Skills

Product-specific work documented in reviewed product sources.

Customer Support and Contact Center Call Resolution

Inbound Scheduling and Virtual Reception

Outbound Sales, Lead Qualification and Batch Calling

Performance claims

Vendor-reported

Optimized for sub-second turnaround across speech, reasoning, and voice synthesis

Product strategyOperating and delivery choices explicitly documented in reviewed product sources.

Forward-deployed engineering
yes
Self-serve
yes
Agent-callable
yes

What G2 reviewers say

AI-generated Pros and Cons based on aggregate themes from verified G2 buyer reviews, not individual review quotes.

AI-generated from verified G2 buyer reviews.

Pros

Users frequently mention the ease of use, the extensive voice library, the ability to clone voices, and the high-quality, natural-sounding voice generation as major benefits of the product.

Cons

Reviewers experienced issues with high latency, an overwhelming number of options, high cost, occasional glitches, and a confusing credit system.